Privacy Policy

Effective Date: 10/10/24

At Broker Pay Me ("we," "us," or "our"), accessible via https://brokerpayme.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services, in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process the following personal data to provide our services effectively:

  • Email Address: Used for account creation, communication, notifications, and service-related updates.
  • Role (e.g., Broker, Carrier, etc.): Collected to personalize and tailor our services based on your specific needs.
  • IP Address: Automatically collected for security purposes, fraud prevention, and analytics.
  • Search Terms: Collected to facilitate searches and enhance the relevance of results provided from our queries to the Federal Motor Carrier Safety Administration (FMCSA).
  • FMCSA Data: While we query and retrieve information from FMCSA's public records, this data is external to our systems and does not constitute personal data as defined under GDPR.

In addition, we may collect other technical and usage data, such as browser type, device information, and interaction data through cookies, for site functionality and user experience improvement.

2. Legal Basis for Data Processing

We process your personal data on the following legal grounds:

  • Consent: When you create an account or sign up for our services, you provide consent for us to process your email address and role for communication and personalization purposes.
  • Legitimate Interests: We process IP addresses and search terms for security, fraud detection, and service improvement. We rely on legitimate interests to perform essential business operations.
  • Contractual Necessity: Processing is required to provide you with the services you request, such as retrieving data from FMCSA based on your search terms.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To provide accurate and tailored results based on your search queries and role, including queries to FMCSA.
  • Account Management: To maintain and manage your account, facilitate sign-ins, and provide support.
  • Communication: To send service-related notifications, updates, and responses to your inquiries.
  • Analytics: To analyze website usage, identify trends, and improve the performance and features of our services.
  • Security: To safeguard our website from unauthorized access, fraud, and malicious activities by tracking IP addresses and monitoring user interactions.

4. Data Accuracy

Please note that while we retrieve data from publicly available sources such as FMCSA, we cannot guarantee its accuracy. The information obtained may not always reflect the latest data or updates, and we encourage users to verify any critical information independently.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:

  • Service Providers: We work with third-party vendors who provide essential services, including web hosting, data storage, email communication, payment processing, and analytics. These providers are subject to strict confidentiality obligations and are only permitted to use your data as instructed by us.

Examples of service providers we may work with:

  • Hosting Providers: For secure storage and operation of our website and databases.
  • Email Service Providers: To send transactional and marketing emails.
  • Analytics Providers: To track and improve user engagement and site functionality.

Legal Compliance: We may disclose personal data when required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. You will be notified if your data becomes subject to a different privacy policy.

Third-Party Websites: Our site may contain links to third-party websites, such as FMCSA. These websites operate independently from us, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:

Email and Role Information: Retained for the duration of your account and for up to three (3) years after your last interaction with our services, unless required for longer by law or for legitimate business purposes.

IP Address and Search Terms: Retained for three (3) years from the date of collection for security, fraud prevention, and analytics purposes.

Once the retention period expires, we will securely delete or anonymize your personal data.

7. Data Security

We implement a variety of security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: Your data is encrypted during transmission using secure socket layer (SSL) technology.
  • Access Controls: We restrict access to personal data to authorized personnel only, and these individuals are subject to confidentiality obligations.
  • Regular Security Audits: We perform regular security reviews and vulnerability assessments to ensure ongoing protection.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under GDPR

Under the GDPR, users in the European Economic Area (EEA) have the following rights regarding their personal data:

  • Right of Access: You have the right to request access to the personal data we hold about you, including obtaining a copy of your data.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal obligations.
  • Right to Restriction of Processing: You can request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format and have it transferred to another service provider.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or for legitimate interests.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request within 30 days, in compliance with GDPR requirements.

9. International Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA), including countries that may not have data protection laws equivalent to those in the EEA. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyze site traffic, and understand user preferences. You can manage cookie settings through your browser, and you have the right to opt-out of non-essential cookies.

For more information, please refer to our [Cookie Policy] [link].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]